Delivery & Return

Delivery

We deliver across Peninsular Malaysia. We hold our own stock and ship direct from our warehouse, which is how the pricing stays where it is.

Klang Valley. Delivery is free on orders over RM1,500, and our own team brings the pieces in and assembles them for you. Orders under RM1,500 are charged at checkout.

Elsewhere in Peninsular Malaysia. Delivery is charged based on the size and weight of your order, and the amount is shown at checkout before you pay. Pieces arrive flat-packed for self-assembly, because our assembly team only covers the Klang Valley. Every product page states whether that item is flat-packed, part-assembled, or arrives built up.

East Malaysia. We do not deliver to Sabah, Sarawak or Labuan at this time.

Lead time. Most orders leave our warehouse within 7 to 14 working days. We confirm timing for your postcode before dispatch and contact you to arrange a delivery slot.

Before you order, measure. Check your lift, stairway and doorways against the dimensions on the product page — every piece lists full measurements. We cannot carry items that will not physically fit, and a failed delivery may be charged.

If nobody is home, re-delivery is charged. Please give a contact number at checkout so the driver can reach you.

If your delivery arrives damaged

Do not open damaged packaging. If the box or wrapping is torn, crushed or wet when it reaches you:

  • Leave it sealed
  • Photograph the packaging as it arrived
  • Contact us on 012-900 7726 or info@yohauz.com the same day

This matters. Once damaged packaging is opened we can no longer prove the damage happened in transit, and the claim against our delivery partner is lost. Keeping it sealed protects your replacement.

If the packaging is sound but the item inside is faulty, tell us within 48 hours with photographs.

Returns

All items are sold final sale. We do not accept returns or give refunds for change of mind, so please check dimensions, materials and finishes carefully before ordering — every product page lists them in full, and we are happy to answer questions before you buy.

Manufacturing defects are a different matter. If a piece has a genuine defect, tell us within 30 days of delivery:

  • Email info@yohauz.com or WhatsApp 012-900 7726 with your order number
  • Include photographs, and video if the fault involves movement or noise
  • Keep the item in its original condition and packaging where possible

We may ask for more images before deciding. Where a defect is confirmed we will repair or replace the affected part or product at our discretion, and we pay the return postage. Where neither repair nor replacement is possible, we refund.

Replacements depend on stock. If the exact item is unavailable we will offer a piece of similar value or another remedy.

Cancelling

You can cancel free of charge any time before dispatch. Email or WhatsApp with your order number. Once an order has left the warehouse the terms above apply.

Your statutory rights

Nothing here limits your rights under the Consumer Protection Act 1999. Goods must be of acceptable quality and match their description, and those protections apply regardless of the terms on this page.

How long do I have to return my item?

Select items can be returned within 14 days of purchase or receipt. Custom orders cannot be returned but may be canceled within two business days after the order is placed. Custom orders may include any item where you select the finish and upholstery.

How do I return my item?

Small items can be returned to the showroom or shipped back to us by mail. Furniture or more oversized items will require arrangements for pick up. If you plan to return your item, please get in touch with support@ergocraft.com or call +1 244 688 800 to make arrangements.