Warranty
Midas Living Sdn Bhd (202201032029), trading as Yohauz, warrants that the furniture we sell is free from manufacturing defects in materials and workmanship under normal domestic use.
Cover starts on the date of delivery and applies to the original purchaser. Keep your order confirmation — it is your proof of purchase.
Cover
We cover manufacturing defects for 3 years from delivery, across frames, structural parts, upholstery, fabric and mechanisms.
If something was made wrong, we put it right for three years. What that does not cover is the furniture wearing out through normal use — see below.
Mattress cover is stated on the product page.
What is covered
Manufacturing defects: joints failing under normal use, structural breakage not caused by misuse, mechanisms that stop working, and defects present on arrival.
What is not covered
- Wear and tear — fading, cushion softening, surface marks, and the gradual ageing of fabric and finishes through normal use
- Damage from misuse, accident, or not following the care instructions
- Damage from moving house, or from self-assembly not done to the instructions
- Outdoor use, unless the piece is sold for outdoors
- Modifications, or repairs by anyone we have not authorised
- Commercial use — this warranty is for domestic use only
- Natural variation in wood grain, colour and fabric texture, which is a property of the material and not a defect
Making a claim
Email info@yohauz.com with your order number, photographs, and a short description of the problem. We may ask to inspect the item. Where a replacement part will fix it, we supply the part rather than replacing the whole piece.
Your statutory rights
This warranty is given in addition to your rights under the Consumer Protection Act 1999 and does not limit them. In particular, goods must be of acceptable quality — a defect that appears outside the period above may still be our responsibility if the piece was never of acceptable quality to begin with.
